Return & Refund Policy

Last updated: October 17, 2026

At Pagfacil, we want you to feel confident about your purchase. Please review our return and refund policy below.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return due to a change of mind, your item must be in the same condition in which you received it, unused, with its original tags (where applicable), and in its original packaging.

Please contact us before sending any item back. Returns sent without prior instructions may not be accepted.

2. How to Request a Return

To request a return, contact us at:

loja001usa@outlook.com

Please include your order number, the item you wish to return, and the reason for your request.

Our support team will review your request and provide return instructions, including the appropriate return address.

Do not send products to an address unless it has been provided or confirmed by our support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and a description of the issue.

We will review the situation and arrange an appropriate resolution, which may include a replacement, return, or refund.

Where required by applicable law, we will cover the reasonable return shipping costs for damaged, defective, or incorrectly supplied items.

4. Return Shipping Costs

For returns due to a change of mind, customers are generally responsible for return shipping costs unless otherwise agreed or required by applicable law.

If the return is due to an error on our part or a defective product, we will provide an appropriate solution consistent with applicable consumer protection laws.

5. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns for hygiene, safety, or other legitimate reasons, where permitted by applicable law.

Any product-specific return restrictions will be disclosed before purchase where applicable.

These restrictions do not override rights that customers may have under applicable law concerning defective, damaged, or incorrectly described goods.

6. Exchanges

If you wish to exchange an item, please contact our customer support team before returning it.

Exchange availability depends on the product, stock availability, and the circumstances of the request.

7. Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued through the original payment method, where supported by the payment provider. If another method is necessary, we will communicate the available arrangements.

Refund processing times may vary depending on the payment provider and applicable requirements.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests will be reviewed based on the order's fulfillment status and applicable consumer protection laws.

9. Consumer Rights

Nothing in this policy limits any rights or remedies available to you under applicable federal or state consumer protection laws.

10. Contact Us

For return requests, refunds, exchanges, cancellations, or questions about this policy, please contact:

Pagfacil

Email: loja001usa@outlook.com